Frequently asked questions
Questions families ask before reaching out.
Questions about feeding, lactation, nutrition, development, or a NICU stay are confusing enough on their own. These answers cover what families most commonly want to know: what each specialty involves, how to get started, what to expect, and how to know if it's the right fit.
About the Institute
What we treat, and how care fits together.
Does the Institute only treat feeding concerns?
No. The Institute is a multidisciplinary infant specialty practice. Alongside feeding and swallowing, our team provides lactation support, infant occupational therapy and developmental evaluation, nutrition and growth support, and NICU transition and follow-up care.
How do I know whether my baby needs a feeding evaluation, developmental evaluation, nutrition visit, or lactation support?
You don't need to figure that out on your own. Tell us what you're noticing in feeding, movement, growth, or nursing, and we'll help determine which specialty is the right starting point.
When should I ask about infant occupational therapy?
If you're noticing a head-turning preference, uneven movement, difficulty with tummy time, or a milestone that hasn't shown up yet, it's worth asking. Our occupational therapist evaluates movement, positioning, tone, sensory regulation, and early development.
Can you evaluate torticollis or a persistent head-turning preference?
Yes. Torticollis and head-turning preference are among the most common reasons families see our occupational therapist.
What if my baby dislikes tummy time or moves differently on one side?
That's a common and valid reason to reach out. Our developmental team can look closely at what's happening and help you understand what's typical versus what's worth addressing.
Can you help with growth or nutrition concerns that aren't caused by feeding mechanics?
Yes. Our registered dietitian evaluates growth, weight gain, formula, and fortification questions on their own. Feeding function doesn't need to be part of the picture for a nutrition visit to make sense.
Do you support babies currently in the NICU and after discharge?
We provide outpatient follow-up for babies after they come home from the NICU, coordinating feeding, lactation, nutrition, and developmental support as needed for each baby. If your baby is still in the NICU, you're welcome to reach out to start planning for after discharge.
Can my baby receive more than one type of service?
Yes. Many babies benefit from more than one specialty at once, for example feeding therapy alongside developmental care, or nutrition support alongside lactation guidance. Your team coordinates so you're not managing separate, disconnected plans.
About feeding therapy
What it is and who it helps.
What is pediatric feeding therapy?
Feeding therapy is specialized support for infants who are having difficulty eating, drinking, or swallowing. A feeding therapist observes how a child feeds, identifies what may be contributing to the difficulty, and works with the family to build a practical plan for progress.
Does my child need a diagnosis to be seen?
No. Many families come to us without a formal diagnosis. A persistent feeling that feeding is harder than it should be is a valid reason to seek an evaluation. If something feels off, progress is stuck, or mealtimes have become stressful, that's worth looking into.
What kinds of feeding concerns do you support?
We work with families dealing with bottle feeding difficulty, poor intake or feeding efficiency, difficulty progressing to purees or solid foods, oral motor concerns, stressful or avoidant mealtimes, bottle refusal, and feeding challenges after a NICU stay or period of medical complexity. If feeding feels consistently hard, that's worth evaluating.
What's the difference between a feeding evaluation and ongoing therapy?
A feeding evaluation is typically the starting point. It includes a review of feeding history, current concerns, and clinical observation, followed by clear recommendations for next steps. Ongoing therapy is recurring support for children who need continued work on feeding skills, progression, or functional carryover into daily routines at home.
Getting started
What to know before the first appointment.
Do I need a physician's referral to be seen?
Families can contact us directly to get started. If a referral is needed for coordination of care, we can walk you through that process once you reach out.
What age children do you work with?
We work with infants birth through 12 months. If you have a question about whether your child's age or situation is a good fit, reach out and we can help you determine the right next step.
What should I bring or prepare for the first visit?
Come ready to describe what feeding looks like at home: how long feeds take, what seems hard, what you've already tried, and how things have changed over time. You don't need to have everything organized beforehand, that's part of what the evaluation is designed to help with.
Patient intake happens through Jane, our patient-record system. Once your visit is scheduled, you'll receive a personalized link to complete your intake forms. Please complete those before your appointment.
Can I contact you if I'm not sure there's a real problem?
Yes. Uncertainty is one of the most common reasons families reach out. Sometimes families have a clear concern. Other times they just know something feels off. Either is worth a conversation. You don't need a diagnosis or a perfectly defined problem to benefit from an evaluation.
What to expect
How the process works and what comes after the first visit.
What happens during a feeding evaluation?
A feeding evaluation may include a caregiver interview, review of your child's feeding and developmental history, clinical observation of feeding, and recommendations for next steps. The goal is to look at the full picture and leave you with a clearer understanding of what's happening and what kind of support may help.
Will we leave the evaluation with a plan?
That's the goal. Families should leave with more clarity than they came in with. Recommendations may include ongoing therapy, home strategies, monitoring progress, or coordination with other providers. Whatever the next step is, it will be explained clearly. You'll also receive a written visit summary within 48 hours so you have something to reference and share with your child's care team.
How many therapy sessions will my child need?
That depends on the child's needs, the nature of the feeding concern, and how progress develops over time. Some families benefit from a few focused sessions. Others need more extended support. Recommendations will be clearer after an evaluation, and the plan can be adjusted as the child progresses.
Are parents expected to be involved in therapy?
Yes. Caregiver involvement is a core part of the process. Good feeding therapy includes parent education and practical guidance to help progress carry over into daily feeding routines at home. Parents are an important part of how the work gets done, not just observers.
Still have questions?
You don't need the perfect question. Just start with what you're seeing.
Practical questions
Common questions about location and scheduling.
Where are you located and do you see families in person?
We serve families across North Texas, primarily in Plano, Richardson, Frisco, McKinney, and surrounding communities. Visits take place in person at our Plano clinic: 4800 Hedgcoxe Rd, Suite 200, Plano, TX 75024. Contact us directly for current appointment availability.
How long does it take to get an appointment?
We work to offer same or next day scheduling when we can, especially for families with urgent feeding concerns. Availability varies, so the best way to get an accurate picture is to reach out directly. We'll follow up promptly.
Specific situations
Questions about particular feeding concerns.
Can you help if my child has a NICU history?
Yes, and this is one of the populations we know best. Both of our clinicians bring direct Level III and IV NICU clinical experience to their outpatient work. Families navigating feeding after NICU discharge are dealing with a specific kind of complexity, and we understand that context. If feeding has been uncertain or difficult since discharge, that's absolutely worth evaluating.
Can you help with bottle refusal?
Yes. Bottle refusal is one of the more common reasons families reach out. Whether your baby has never taken a bottle well, suddenly stopped, or takes bottles only under very specific conditions, support can help families understand what may be contributing and what to do next.
Do you support families who are both breastfeeding and bottle feeding?
Yes. Many families are navigating both, and the interaction between breastfeeding and bottle feeding can be a real source of confusion and stress. Support can help families think through transitions, routines, and practical next steps.
What if my child is having trouble moving to solid foods?
Difficulty progressing to purees, textures, or table foods is a common concern we evaluate and support. If solids progression feels stuck, inconsistent, or stressful, that is a good reason to seek a feeding evaluation.
Still have questions?
The best way to get answers is to reach out directly.
If your question isn't covered here or you want to talk through your child's specific situation before scheduling, contact us. You don't need to have it all figured out. We can help you determine which service makes sense and what the next step looks like.